Privacy notice
Last updated: October 2026
This notice explains how CABERN Ltd collects and uses personal information when you visit our website or contact us. We keep this to the minimum we need to respond to you and run our business.
Who we are
CABERN Ltd is the controller of your personal information. We are a company registered in England and Wales, company number 17490616, with our registered office at Pandle House, 70 Grange Road East, Wirral, CH41 5FE, United Kingdom.
For any question about this notice or your information, email info@cabern.co.uk.
What we collect
- Enquiries: when you email us, including by using the enquiry form on our website, which opens your own email app, we receive your name, email address, company name if you give it, and the details of your enquiry, including any files you send.
- Client and supplier records: if we work together, we keep contact details, correspondence, contracts, invoices and project records.
- Website statistics: we use Cloudflare Web Analytics to count visits and see which pages are popular. It does not use cookies, does not track you across other websites and does not identify you personally.
- Technical data: our hosting provider, Cloudflare, processes your IP address and browser details to deliver the website and protect it from attacks.
We do not ask for special category information, such as health data, and we ask that you do not send it to us.
How we use it and our legal basis
| Purpose | Legal basis under UK GDPR |
|---|---|
| Replying to your enquiry and preparing a quote | Legitimate interests in responding to people who contact us, or steps taken at your request before entering a contract |
| Delivering work and managing our relationship with clients | Performance of a contract |
| Keeping accounting and tax records | Legal obligation |
| Website statistics and keeping the website secure | Legitimate interests in running a secure, working website |
We do not sell your information, use it for automated decision-making or send you marketing without your permission.
Who we share it with
We only share information with service providers who help us run the business, under contracts that require them to protect it:
- Cloudflare, for website hosting, security and statistics
- Google Workspace, for email and file storage
- Our accountant and professional advisers, where needed
We may also disclose information where the law requires it.
International transfers
Some of these providers may process information outside the UK. Where they do, the transfer is protected by UK adequacy regulations or approved safeguards such as the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
How long we keep it
- Enquiries that do not lead to work: up to 24 months, then deleted
- Client records, contracts and invoices: 6 years after the end of the financial year they relate to, as required for tax and legal purposes
- Website statistics: held by Cloudflare in aggregated form only
Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete your information
- ask us to restrict or stop using your information, or object to how we use it
- ask for your information in a portable format
To use any of these rights, email info@cabern.co.uk. We will respond within one month and there is normally no charge.
Cookies
This website does not set cookies. Our web fonts are loaded from Google Fonts, which means your browser connects to Google's servers and shares your IP address with Google when the page loads.
Security
The website is served over an encrypted connection and our accounts are protected with two-factor authentication. Access to personal information is limited to the people who need it to do their work.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint.
Changes to this notice
We may update this notice from time to time. The date at the top shows when it was last changed.